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The IT helpdesk and service desk is responsible for providing technical support and assistance to users who are experiencing computer or technology-related issues. This support can include troubleshooting hardware and software problems, managing user accounts and access, and monitoring the performance and security of IT systems.
IT helpdesk services include technical support, problem resolution, account management, system and infrastructure monitoring, and data backup and recovery assistance.
Level 1 IT support typically involves basic technical issues such as password resets and software installation, while Level 2 IT support involves more complex technical issues such as hardware troubleshooting and network connectivity problems.
IT helpdesk services can help users with a variety of issues such as software installation, troubleshooting hardware problems, password resets, virus removal, network connectivity problems, and more.
Yes, many IT helpdesk services can provide training or guidance on using new software or technology, either through one-on-one sessions or group training sessions. Some organizations may also have self-service resources such as knowledge bases or video tutorials to help users learn new software or technology.