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IT Helpdesk Services

Save Time and Money with Our Comprehensive IT Helpdesk and Support Services

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IT Helpdesk Services

Resolve Your Tech Problems Easily With an IT Helpdesk Services

  • Are you tired of spending countless hours trying to troubleshoot and resolve IT issues for your business?
  • Do you struggle to keep up with the latest technological advancements and updates?
  • Do you face challenges while providing timely and efficient support to your employees and customers?
We offer IT Helpdesk & support services to help businesses of all sizes stay ahead of their technology needs. Our team of IT professionals will help you resolve issues quickly and efficiently, allowing you to focus on your core business functions.
Need Help?
IT Helpdesk Services

How We Help

IT Helpdesk Services
Several leading businesses choose our IT Helpdesk Services to have a hassle-free working setup. Here’s what you can expect:
  • Cost- effective support delivery across platforms
  • Enhanced customer experience
  • Round the globe support 24×7
  • Defined SLAs for response and mitigation
  • Certified Engineers
  • Maximize cost utilization and minimize risks
  • Support either directly or white labeled services
  • Flexible models of team setup
Get Started

IT Helpdesk & Support Services Expertise

Remote IT Support

Remote IT support

  • We provide a dedicated remote Information Technology helpdesk support team.
  • We provide a comprehensive solution by understanding the issues in-depth
  • On-site and remote support.
  • Quicker resolution time.
networkmonitoring

Network Monitoring

  • We continuously optimize network performance.
  • We keep track of the issues raised by identifying problems and breakdown areas.
  • We ensure flawless network performance by governing the networks from unauthorized changes, shadow IT, security threats.
Server Management

Server Management

  • We help you monitor and maintain the servers
  • Managing the peak performance of the servers
  • 24/7 server management and rescue
  • Security monitoring, backup monitoring, performance tuning.
Salesforce Managed Services Technical experts Salesforce

Technical Support

  • We provide a dedicated remote Information Technology helpdesk support team.
  • We provide a comprehensive solution by understanding the issues in-depth
  • On-site and remote support.
  • Quicker resolution time.
cloud-support

Cloud Support

  • We provide SaaS support solutions for administration.
  • SaaS support solutions for managed migration, monitoring.
  • Technical support on Office 365.
  • Technical support for SharePoint, Azure, AWS, Okta and D365
Tools and tehcnology

Tools and Technology

  • We at star knowledge keep ourselves equipped with the latest technologies, processes, and tools.
  • We do use Zendesk, Service now, etc.
  • We help you automate workflows, responses, ticketing systems and more

Our IT Helpdesk Services Encompasses The Below Technology Stack

Request Helpdesk
0 +
Years of Microsoft Experience
0 /7
Support Enabled
0 %
Certified Professionals
0 +
Enterprise Served Customers
0 %
Cost Savings
diageo
BUI
turner
tvs capital
upl
indiana university

Recent Case Studies

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LOTTO – A Lottery Application

Our client is a leading telecom service provider for South Africa…
service request featured

Service Request Application – ICITY

Our client is a solutions and services provider company based in Canada…
mobile bi application

Mobile BI Application

The client is one of the leading provider of BI solution to North American Market…

Dedicated Resources to Fit the Budget

Our IT Helpdesk Services pricing model for flexible project management
web and mobile app development company

Pay at hours spent

IT staff augmentation for ongoing work and undefined projects
  • Hourly rolling contract
  • No surprises
  • Monthly billing
  • Flexible & collaborative working
enterprise software development company

Pay-as-you-go

Highly talented offshore development teams at competitive rates
  • Monthly rolling contract
  • No surprises
  • Bank only at measurable work
  • Part-time & full-time teams
enterprise application development

Fixed model for fixed needs

Team augmentation for well-planned large projects. Size up and down
  • One-time payment
  • No surprises
  • Pay at the completion of the project
  • Transparency & control

Ready to Get Started?

    Testimonials

    CEO and President

    “Star Knowledge has helped scale our team during the Covid when we had challenges recruiting and retaining talent. Their quick responsiveness combined with attitude to make things work helped us go a long way with Microsoft 365 Support Services”

    CEO and President, Leaders in South African MSP space

    Director

    “Star Knowledge has been great to work with. All of my requirements were met on time and scaled up quickly.” 

    Director, Leading Film Production Studio

    Chief Finance Officer

    “Star Knowledge has been a great partner in helping our firm identify IT risks and implementing stop gaps to protect our company.  They are helping us monitor email and implement processes that will allow us to qualify for an ISO 27001 compliance.  This is a big initiative for us.  Thank you Star Knowledge!”

    Chief Finance Officer, Leading Strategy Consulting Group in the USA

    Our Engagement Models

    fixed project azure

    Fixed Project

    • End to End Project Lifecycle Consultation
    • Custom Development Program
    • Time Bound Delivery
    • Speed to Market
    • Immediate support
    azure dedicated team

    Dedicated Team

    • Get a team of Niche Developers
    • Hourly, Daily or Monthly Rate Models
    • Part-time or Full-time Engagement Models
    • Scale-up & Down Easily 
    azure resource

    Resources-On-Demand

    • Developers on-demand within SLA
    • Ideal for project that needs short term resources
    • Pay by the hour
    • No minimum hour commitment

    Frequently Asked Questions

    The IT helpdesk and service desk is responsible for providing technical support and assistance to users who are experiencing computer or technology-related issues. This support can include troubleshooting hardware and software problems, managing user accounts and access, and monitoring the performance and security of IT systems. 

    IT helpdesk services include technical support, problem resolution, account management, system and infrastructure monitoring, and data backup and recovery assistance. 

    Level 1 IT support typically involves basic technical issues such as password resets and software installation, while Level 2 IT support involves more complex technical issues such as hardware troubleshooting and network connectivity problems. 

    IT helpdesk services can help users with a variety of issues such as software installation, troubleshooting hardware problems, password resets, virus removal, network connectivity problems, and more. 

    Yes, many IT helpdesk services can provide training or guidance on using new software or technology, either through one-on-one sessions or group training sessions. Some organizations may also have self-service resources such as knowledge bases or video tutorials to help users learn new software or technology.