SAP Application Management Services (AMS)
Empowering Your Business with our Seamless and Efficient SAP App Support and Maintenance Services
Maximizing SAP Efficiency: Your Path to Effective AMS!
- Are you seeking to streamline your SAP applications for maximum efficiency and performance?
Star Knowledge, your trusted partner for SAP Application Management Services (AMS), brings its wealth of expertise to enhance your SAP ecosystem. Our seasoned team of certified SAP AMS consultants is dedicated to understanding your unique business needs and delivering customized solutions that elevate your SAP operations, ensuring uninterrupted business processes.
How We Help
Several leading businesses choose our SAP Application Maintenance Support Services to have a hassle-free working setup. Here’s what you can expect:
- Decrease in incident volumes
- Predictable cost model
- Seamless customer experience
- Improved process efficiency and compliance
- An effective response to changing business dynamics
- Integrated and coordinated IT services
- Flexible engagement model
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Our SAP Application Functional Support Services
Logistics
- Finance & Controlling (FICO)
- Sales and Distribution (SD)
- Materials management (MM)
- Production Planning (PP)
- Quality Management (QM)
- Project Systems (PS)
- Plant Maintenance (PM)
- Warehouse Management (WM)
Human Capital Management
- Organizational Management (OM)
- Time Management (TM)
- Personnel Administration (PA)
- Payroll (India)
- Performance Management
- ESS/MSS
Others
- BI/BO
- BASIS & ABAP
Ticket Management
- Keep a close eye on ticketing tools and the queue for incoming tickets.
- Categorize new tickets based on established guidelines and assign them to the relevant support team member.
- Notify the support team member promptly, based on the urgency of the ticket.
- Track the progress of each ticket and monitor the deadline for meeting its service level agreement (SLA).
- Follow up on the SLA deadline and alert the support team or manager to ensure compliance with the SLA.
Call Handling
- The Helpdesk serves as the primary means of contact for customers and is equipped with a designated toll-free number and VOIP phones.
- Customers are made aware of the toll-free number, allowing them to reach a Helpdesk agent during their designated shift.
- The Helpdesk provides 24/5 telephone support to ensure prompt assistance to customers.
- Calls are promptly routed and acted upon receipt to ensure efficient customer service.
- The Helpdesk strives to answer calls within three rings, demonstrating a commitment to timely and responsive customer support.
Recent Case Studies
The client needed a solution for the Microinsurance platform that provides an easy and cost-effective cost of servicing and enhances analytical capabilities…
The client is a service provider for helping healthcare organizations with workforce development…
There were new projects coming up almost every two weeks and the client had to hire developers externally for timely project…
Testimonials
Frequently Asked Questions
Application Management Services (AMS) is a comprehensive suite of services designed to efficiently manage and support SAP applications within an organization. It encompasses a wide range of activities aimed at ensuring the optimal performance, reliability, and security of SAP systems, allowing businesses to focus on their core operations.
SAP AMS includes a variety of essential activities, such as:
- Application Support: Providing ongoing support, issue resolution, and troubleshooting for SAP applications.
- Maintenance: Regular maintenance tasks, including patches, updates, and system enhancements.
- Monitoring: Continuous monitoring of SAP systems to identify and address performance issues or potential disruptions.
- Upgrades: Managing SAP system upgrades to ensure compatibility with the latest features and improvements.
- Security: Implementing and maintaining robust security measures to safeguard SAP data and applications.
- Compliance: Ensuring adherence to regulatory requirements and industry standards within SAP environments.
Typically include application monitoring, performance optimization, bug fixing, system upgrades, security management, compliance management, integration services, user access management, and training and support services.
SAP AMS typically comprises the following key components:
- Application Support: Handling day-to-day support, issue resolution, and user assistance.
- Maintenance: Regularly updating and maintaining SAP applications and systems.
- Monitoring and Performance Optimization: Continuous monitoring to ensure optimal system performance.
- Upgrades and Enhancements: Managing SAP version upgrades and implementing enhancements.
- Security and Compliance: Implementing security measures and ensuring compliance with regulations and standards.
The cost of SAP Application Support services can vary depending on the specific services you require, the size and complexity of your SAP applications, and the level of support you need. At Star Knowledge, we offer customized solutions tailored to your unique business needs, so the cost will depend on your specific requirements.