11 Jan

Case study on Incident management | Power BI

11 JAN 2019

Client

The client is a world class provider of best of breed IT hardware, software, services, and security solutions. They are leading Managed Security services provider in North America

Clients concocted a thought

The Client initiated a strategic objective to develop a new product for managing the Incidents that were reported to them. The new product’s key focus was providing the capability for Client team to respond and resolve to the tickets that are being assigned to them as soon as possible

Challenges

The challenge was to develop a Power BI report that would provide the insight of all the tickets that were raised and resolved based on a number of criteria and send notifications to the relevant people with the detail information.

Solution

Star Knowledge Technical Team conducted a due diligence and proposed to build a Responsive Web application targeted to work on Chrome, Safari and Edge Browser.

What we proposed

The key benefits realized by the Client as a result of the successful project include:

• All incidents were resolved in a timely manner
• Customer were aware of the status of the issues reported
• Better collaboration between client team member
• Ability to generate the reports anytime

Technology

• ASP.NET using C#
• MS SQL Server
• Angular JS
• HTML5, CSS3 & JavaScript
• Power BI for Reporting