Microsoft 365 Managed services For a Large Public Library in USA

The Client:

The client is a Large Public Library across Mid-West USA.

The Need:

• Lack of in-house expertise for Office 365 configurations beyond basic tenant and user management.
• Concerns about security breaches and underutilization of Microsoft 365 products.

The Challenge:

• Managing Office 365 configurations and optimizing Microsoft 365 product usage.
• Absence of in-house expertise heightened concerns about security and underutilization.

The Solutions:

• Conducted thorough tenant assessment.
• Implemented detailed recommendations for best practice setup.
• Ensured compliance, simplified tenant management, and bolstered security.
• Established dedicated 8×5 helpdesk for M365 support.

The Benefits:

• Minimized human errors and security risks.
• Improved compliance with access control policies and regulatory requirements.
• Enhanced visibility and control over user access.
• Helpdesk supported users’ priority tickets and facilitated adoption of SharePoint and approval flows.

Technologies Used:

• Office 365
• Microsoft 365
• Exchange
• Defender
• Active Directory
• SharePoint
• Power Automate.

Conclusion:

The seamless user experience facilitated by the support helpdesk across M365 components drove better license utilization and provided peace of mind to the client.