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Microsoft 365 Managed services

Microsoft 365 Managed services For a Large Public Library in USA

Microsoft 365 Managed services

The Client:

The client is a Large Public Library across Mid-West USA.

The Need:

  • Lack of in-house expertise for Office 365 configurations beyond basic tenant and user management.
  • Concerns about security breaches and underutilization of Microsoft 365 products.

The Challenge:

  • Managing Office 365 configurations and optimizing Microsoft 365 product usage.
  • Absence of in-house expertise heightened concerns about security and underutilization.

The Solutions:

  • Conducted thorough tenant assessment.
  • Implemented detailed recommendations for best practice setup.
  • Ensured compliance, simplified tenant management, and bolstered security.
  • Established dedicated 8×5 helpdesk for M365 support.

The Benefits:

  • Minimized human errors and security risks.
  • Improved compliance with access control policies and regulatory requirements.
  • Enhanced visibility and control over user access.
  • Helpdesk supported users’ priority tickets and facilitated adoption of SharePoint and approval flows.

Technologies Used:

  • Office 365
  • Microsoft 365
  • Exchange
  • Defender
  • Active Directory
  • SharePoint
  • Power Automate.


The seamless user experience facilitated by the support helpdesk across M365 components drove better license utilization and provided peace of mind to the client.

How Our Services Will Work for You

Step 1

Schedule a Free Consultation

You’ve got a business challenge. Our team is ready to talk to you about finding the right solution on a free 30-minute discovery call.
Step 2

Choose The Service That’s Right for You

Your budget, your needs, your capabilities. We will present you with options and you choose the one that works best for you.
Step 3

Meet With Your New Senior-Level Expert

Get senior-level staff assigned directly to your project. They’ll learn everything about your business and get to work.
Step 4

See Results Immediately

Don’t wait to get faster, more efficient, and more capable. You will immediately see results and the difference in working with us.

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