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Managed IT Help Desk Services for Large South African IT Company

Managed IT Help Desk Services

The Client:

Large South African IT Company with Staff Augmentation Requirements.

The Need:

  • Challenges in hiring new recruits with required quality due to the pandemic.
  • Existing resources resigned or moved out, leaving the client in need of dedicated 24×7 support teams immediately.

The Challenge:

  • Inability to hire new recruits and departure of existing resources.
  • Urgent need for manpower support for Microsoft 365 (M365), Windows Services, device troubleshooting, and backup tools with Veeam across multiple regions.

The Solutions:

  • Implementation of a 24×7 support helpdesk team.
  • Seamless support provided across Microsoft products, including M365.
  • Equipped support team with L2/L3 support capabilities.
  • Knowledge management streamlined with a knowledge base set up on JIRA and Confluence Cloud.

The Benefits:

  • Scaling of business operations despite challenges posed by the pandemic.
  • Uninterrupted support provided to clients, without escalations or complaints.
  • Facilitation of a headache-free operations setup for the IT helpdesk team.

Technologies Used:

  • Microsoft 365 (M365)
  • Windows Services
  • device troubleshooting tools
  • backup tools with Veeam
  • JIRA
  • Confluence Cloud.


Establishment of a 24×7 helpdesk enabled the client to sustain and grow their practice and stabilize business operations, even during challenging times.

How Our Services Will Work for You

Step 1

Schedule a Free Consultation

You’ve got a business challenge. Our team is ready to talk to you about finding the right solution on a free 30-minute discovery call.
Step 2

Choose The Service That’s Right for You

Your budget, your needs, your capabilities. We will present you with options and you choose the one that works best for you.
Step 3

Meet With Your New Senior-Level Expert

Get senior-level staff assigned directly to your project. They’ll learn everything about your business and get to work.
Step 4

See Results Immediately

Don’t wait to get faster, more efficient, and more capable. You will immediately see results and the difference in working with us.

Ready to Get Started

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