Power Virtual Agents is a chatbot development platform provided by Microsoft that allows businesses to easily create and deploy conversational bots for customer service and support.
Virtual Agents use natural language processing (NLP) and artificial intelligence (AI) to understand and respond to customer inquiries through a conversational interface. They can be integrated with various channels such as websites, social media, and messaging apps.
The benefits include improved customer experience, cost savings, scalability, increased efficiency, real-time data insights, multilingual support, and seamless integration with other Microsoft tools and applications.
It can perform a variety of tasks such as answering frequently asked questions, providing support for common issues, scheduling appointments, collecting feedback, and completing transactions.