Reasons Why You Need Salesforce Support Partner

10 November 2022

Salesforce partners are more than just software resellers. They have expertise in specific areas of Salesforce that exceed a typical user’s scope of knowledge. Partner solutions also address your company’s specific business needs, while helping you avoid an initial investment in a standalone software program. However, choosing the right Salesforce partner can be tricky. You might not know what to look for or what benefits they can offer you and your company. To help you make an informed choice, we’ve outlined few reasons why you need a Salesforce support partner in your business strategy:

1. It’s not just about software

The Salesforce partner ecosystem is much more than just a set of software resellers. It’s a pool of experts, consultants, and developers who can help you take your business to the next level. Partner solutions also address your company’s specific business needs, while helping you avoid an initial investment in a standalone software program. While many software vendors will offer a one-size-fits-all approach, Salesforce partners have the flexibility to integrate existing platforms into a CRM system or build a completely custom solution. This is why they can offer you the best of both worlds–the scalability of the cloud with the customization of an on-premise system.

2. You get access to more expertise

In most industries, the CRM market is extremely fragmented. You’ll find a wide range of options, each with its own set of unique features and benefits. When you go with a Salesforce partner, you get access to their expertise in all areas of the Salesforce platform, as well as any other software they may offer. This means you can focus on your core business while they provide support for your CRM needs. Partners also have access to a network of professionals who can provide additional support, such as consultants and analysts who can help you with the initial set-up and configuration process. You can even enlist their help to find the right add-ons and determine the right Salesforce edition based on your company’s unique requirements.

3. Salesforce partners have more products to choose from

Partners provide a variety of services related to Salesforce. They can help you select the right edition for your company’s needs, set up your instance, customize your user settings, and configure your data to meet your business requirements. Partners can also help you select the best add-ons for your specific business needs, such as integrating other software programs into Salesforce, automating your business processes, or providing a better user experience. With so many options available, you can select the services that best meet your company’s needs, while avoiding an initial investment in a standalone software program.

4. Partners know the ins and outs of the platform

When you’re choosing a partner, you want to make sure they have the right experience working with Salesforce and the right expertise to meet your company’s needs. You also want to make sure your partner has the necessary certifications to show their expertise in Salesforce and an understanding of the platform’s best practices. When you choose a partner, they can help you select the right edition of Salesforce that meets your company’s specific needs while avoiding an investment in an on-premise solution. Your partner should also help you with the initial configuration of your system, including the configuration of your data so that it’s ready for use.

5. Partners can help with your company’s unique business needs

Before you sign a contract with a partner, make sure you understand their approach to Salesforce. This will help you determine if you can work with this partner to meet your specific business requirements. If you have a partner that offers a wide range of services, you may be able to find one that can meet most of your needs. However, if you have a partner that specializes in a specific area of Salesforce, such as integrations, they may be a better fit for your business.

6. Partners can help you hone in on your unique requirements

Before you sign a contract with a partner, make sure you understand their approach to Salesforce. This will help you determine if you can work with this partner to meet your specific business requirements. If you have a partner that offers a wide range of services, you may be able to find one that can meet most of your needs. However, if you have a partner that specializes in a specific area of Salesforce, such as integrations, they may be a better fit for your business.

7. Partners offer a variety of support options

When you’re choosing a partner, make sure you understand their support options. You may want to consider the level of support they provide, the duration of their contracts, and the type of support they offer, such as phone support, email support, or a combination of both. A partner that offers different types of support can help you meet your needs in a variety of ways. For example, you may prefer email support if you have a busy schedule and only have time to respond to urgent issues in person. On the other hand, you may want to use a phone call if you want to go through a more in-depth troubleshooting process.

8. Partners have access to exclusive functionality and features

when you work with a partner, they may have the inside track to new functionality and features that are currently in beta. This can give you an edge over other Salesforce users and help you stay ahead of the game. Partners who are working with the Salesforce team can get sneak peeks at new functionality and features before they’re released to the general public. This gives you early access to new functionality, such as Einstein artificial intelligence, and functionality that wasn’t available when the platform was first launched a couple of decades ago.

Conclusion

When you’re selecting a Salesforce partner, make sure you pick the right one for your company’s unique needs and that they have the expertise to meet your company’s requirements. Salesforce partners are much more than just software resellers. They have expertise in specific areas of Salesforce that exceed a typical user’s scope of knowledge. Partners also have access to additional functionality and features that weren’t available when the platform was first launched a couple of decades ago. However, before you sign a contract with a partner, make sure you understand their approach to Salesforce. This will help you determine if you can work with this partner to meet your specific business requirements.