Trusted IT Services

Global Support

Managed IT Support Services

Reliable IT support with helpdesk, monitoring, security, cloud management, and proactive maintenance — without the cost of an in-house team.

Providing reliable managed IT support to businesses worldwide for over 15 years.

0 +

Years of IT Experience

50 +

User Environments

Helpdesk + Infrastructure + Security & Defined SLAs

Predictable Monthly Pricing, Global Service Delivery

Built across the major agent ecosystems

Copilot Studio

Azure AI Foundry

AWS Bedrock

Google Vertex AI

OpenAI

LangChain / LangGraph

Managed IT Support Challenges

No IT team — the CEO is resetting passwords and the office manager is troubleshooting printers?

Security patching behind by months — vulnerabilities sitting open because nobody has time?

No backups, no DR plan, no monitoring — hoping nothing breaks isn’t a strategy?

IT costs unpredictable — every issue is a surprise bill from a break-fix vendor?

What We Do

More Than IT Support — A Complete IT Team

Predictable monthly cost

Per-user pricing gives you predictable IT costs without surprise break-fix invoices.

Real helpdesk, real SLAs

Defined response targets, escalation paths, and tracked tickets keep support accountable.

Proactive, not just reactive

Monitoring, patching, and health checks identify problems before they disrupt users.

An IT team without the overhead

Get broader IT expertise and coverage without the cost and risk of building a full internal team.

Security included, not extra

Endpoint security, patching, MFA, and vulnerability management are built into the service.

Scales with you

Per-user support scales as your organisation grows or changes — without long-term headcount commitments.

Our Services & Capabilities

IT Helpdesk (L1/L2/L3)

Real people resolve everyday IT issues, from passwords and email to applications, connectivity, and hardware.

Infrastructure Monitoring & Alerting

We monitor servers, networks, cloud resources, and critical services 24/7 to identify issues before they become outages.

Cloud & M365 Management

We manage Microsoft 365 and cloud environments, including users, licences, Teams, SharePoint, and Azure resources.

Security Management

We manage endpoint and email security, MFA, patching, vulnerability scanning, and incident response.

Patch Management & Updates

We test, schedule, and deploy OS, application, firmware, and driver updates with minimal disruption.

Backup & Disaster Recovery

We manage Microsoft 365, server, and database backups, test restores, and maintain practical DR plans.

Device Management & Endpoint Support

We manage desktops, laptops, and mobile devices through deployment, configuration, Intune, software installation, and remote support.

User Onboarding & Offboarding

We securely manage account creation, device setup, access, training, account removal, data preservation, and device wiping.

Strategic IT & vCIO (Enterprise Plan)

We provide technology roadmaps, IT strategy, budgeting, security reviews, and quarterly business reviews for enterprise plans.

Need security SOC? See Managed SOC Services. Need application-specific support?

SLA Comparison

SLA metric	Essential	Professional	Enterprise
Critical response	8 business hours	4 hours	1 hour
High response	Next business day	8 business hours	4 hours
Normal response	2 business days	Next business day	8 business hours
Helpdesk channels	Email, portal	Email, portal, phone	Email, portal, phone, priority line
Coverage hours	Business hours	Business hours (extended available)	Extended hours (24/7 available)
Monthly reporting	Health summary	Detailed IT report	Executive dashboard + QBR
Account management	Shared team	Named team lead	Named account manager + vCIO

Managed IT Support Plans

Essential — Monitored & Supported

$30–$50 / user / month

Best for: Small organisations (20–100 users) needing reliable helpdesk and basic monitoring.

Professional — Managed & Secured

$50–$80 / user / month

Best for: Growing organisations (50–300 users) needing proactive IT management and security.

Enterprise — Strategic & Compliant

$80–$120 / user / month

Best for: Established organisations (100–500+ users) needing strategic IT leadership and compliance.

Everything in Professional, plus:
1-hour SLA for critical issues
vCIO / strategic IT advisory (technology roadmap, budget, security posture)
Quarterly business reviews with leadership
Advanced disaster recovery with tested failover
Compliance support (SOC 2, HIPAA, GDPR alignment)
Compliance support (SOC 2, HIPAA, GDPR alignment)
Compliance support (SOC 2, HIPAA, GDPR alignment)
Priority escalation and named account manager
Annual security assessment and penetration testing

How We Onboard Managed IT

Free IT assessment

We assess your current environment: infrastructure, security posture, M365, devices, and support gaps. We recommend the right plan. No cost, no obligation.

Transition planning

We document your environment, set up monitoring, configure tools, and create runbooks — everything needed for a smooth transition from your current support model.

Onboarding (2–4 weeks)

We deploy monitoring agents, configure helpdesk access for users, set up patching schedules, validate backups, and run the first security scan.

Stabilisation (Month 1)

First month in full operation: we resolve inherited issues, tune monitoring thresholds, and establish baseline performance metrics.

Steady state + improvement

Ongoing: helpdesk, monitoring, patching, security, and continuous improvement. Monthly reports. Quarterly reviews (Enterprise plan).

It starts with a free IT assessment. No obligation.

Managed IT vs Internal Team vs Break-Fix

Criteria	Managed IT (Star Knowledge)	Internal IT Team	Break-Fix Vendor
Cost model	Per-user/month (predictable)	Salaries + benefits (high fixed)	Per-incident (unpredictable)
Coverage	Business hours or extended/24/7	Business hours (single point of failure)	When available
Skills breadth	Full team (helpdesk, cloud, security, networking)	Limited to who you hire	Varies by vendor
Proactive monitoring	Included	If they set it up	Not included
Security management	Included (Professional+)	If skilled	Not included
Scalability	Add/remove users monthly	Hire/fire (slow)	No scale
Strategic IT / vCIO	Enterprise plan	If you hire a CIO	Not available
Annual cost (100 users)	$60K–$120K	$200K–$400K+ (salary only)	Unpredictable ($80K–$200K+)

Case Studies

Full Managed IT for a Professional Services Firm

Professional services firm, 120 users, no internal IT.

Office manager handling IT — password resets, printer issues, and vendor calls consuming 15+ hours/week. No monitoring, no patching, no security management. Two ransomware scares in 12 months.

Professional plan: L1/L2/L3 helpdesk, M365 management, endpoint security, patching, backup management, device management, and onboarding/offboarding.Built RAG knowledge assistant: Azure OpenAI + AI Search indexing SharePoint, file shares, and Confluence. Entra ID auth, role-based data access.

IT Augmentation for a Manufacturing Company

Manufacturing company, 250 users, one internal IT person.

Solo IT admin overwhelmed — covering helpdesk, servers, networking, and security alone. When they were on holiday or sick, nobody handled IT. No monitoring, backups untested.

Professional plan augmenting internal IT: helpdesk overflow, monitoring, patching, backup management, and security scanning. Internal IT person focused on strategic projects.

Enterprise Managed IT for a Financial Services Firm

Financial services firm, 350 users, SOC 2 compliance requirements.

Small IT team couldn’t cover helpdesk, compliance, and strategy simultaneously. SOC 2 audit approaching with gaps in patching evidence, access reviews, and DR testing.

Enterprise plan: helpdesk, monitoring, security management, compliance support (patching evidence, access reviews), DR testing, vCIO for technology roadmap, and quarterly business reviews.

Industries We Serve

Professional Services

Law firms, accounting, consulting, architecture

Financial Services

Compliance-aware IT with SOC 2 and data security

Healthcare

HIPAA-aligned IT support and endpoint management

Manufacturing

Multi-site IT, OT-adjacent support, shop floor devices

Insurance

Regulated IT environment with compliance requirements

Non-profits

Cost-effective IT for mission-focused organisations

Real Estate

Multi-office, mobile workforce support

Retail

POS support, multi-location, and seasonal scaling

From a 20-user organisation with no IT to a 500+ user enterprise augmenting their internal team.

Insights

Blog

Managed IT vs internal IT — the real cost comparison for 50–500 user organisations

Blog

Why one-person IT is your biggest risk — and how to fix it

checklist

IT assessment checklist for managed services

guide

Choosing a managed IT provider — what to ask

Your IT Shouldn't Depend on One Person (2026)

In 2026, organisations with 50–500 users face an IT dilemma. Hiring a full internal team is expensive ($100K–$200K+ for even a small team). Relying on one IT person creates a single point of failure. And break-fix vendors only show up after something is already broken. Managed IT solves this: a full team of helpdesk, cloud, security, and networking specialists — available on SLA, monitored proactively, and priced per-user so it scales with your business. The organisations running smoothly are the ones that stopped treating IT as a cost to minimise and started treating it as a service to manage.

One-person IT is a single point of failure — when they’re sick, on holiday, or quit, your IT stops; managed IT never takes a day off

Break-fix is the most expensive model — paying per-incident means every problem is a surprise bill and there’s no incentive to prevent problems

Security can’t be part-time — patching, endpoint protection, and vulnerability scanning need to happen consistently, not “when we get to it”

Predictable beats unpredictable — per-user/month pricing means the CFO knows what IT costs; break-fix means the CFO dreads the invoice

Is Your IT Team Ready for Every Problem?

Managed IT support gives organisations access to a broader team of IT specialists without the cost and complexity of building every capability in-house. Helpdesk, cloud, security, networking, monitoring, patching, and proactive maintenance can work together under defined SLAs. Instead of waiting for issues to disrupt the business, organisations can manage IT through continuous support, monitoring, and prevention.

Frequently Asked Questions

What is managed IT support?

An outsourced IT department: helpdesk, infrastructure monitoring, cloud management, security, patching, backups, device management, and user support — provided by a managed services provider (MSP) for a predictable monthly fee. You get a full IT team’s capabilities without hiring one.

What's included in each plan?

Essential: helpdesk (L1/L2), monitoring, patching. Professional: + cloud/M365 management, security, device management, onboarding, vendor management. Enterprise: + vCIO, compliance, DR testing, quarterly reviews, priority SLA. See the plan comparison for full details.

How much does managed IT cost?

Essential: $30–$50/user/month. Professional: $50–$80/user/month. Enterprise: $80–$120/user/month. For 100 users on Professional, that’s $5,000–$8,000/month — less than one full-time IT hire. Project work billed separately at $400–$600/day.

Can you work alongside our existing IT person?

Yes — augmentation is a common model. We handle helpdesk overflow, monitoring, patching, and security — freeing your internal IT for strategic projects and face-to-face support. No duplication, clear responsibilities.

What are your SLAs?

Critical: 1 hour (Enterprise), 4 hours (Professional), 8 hours (Essential). High: 4 hours to next business day depending on plan. Every ticket tracked with time-to-response and time-to-resolution metrics.

Do you support Microsoft 365 and Azure?

Yes — M365 administration (users, licences, Teams, SharePoint, Exchange) and Azure resource management are core capabilities. We manage your Microsoft cloud environment as part of the service.

How do you handle security?

Endpoint protection management, email security, MFA enforcement, security patching, vulnerability scanning, and incident response. Enterprise plan includes annual security assessment and penetration testing. For full SOC monitoring, see our Managed SOC service.

What about backups and disaster recovery?

Professional and Enterprise plans include backup management with monthly restore tests. Enterprise includes advanced DR with tested failover. We make sure your backups actually work — not just that they’re configured.

Book My Free IT Assessment

Tell us the task you have in mind. We’ll assess whether an agent suits it, at what autonomy level, and what the first step should be.

+1 (312) 843-7397

info@star-knowledge.com

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