Rho Mobile App – Service Request Application – ICITY

6 FEB 2018

The Client

Our client is a solutions and services provider company based out of Canada.  They deliver a wide range of services and solutions, from business-critical banking systems to life-saving healthcare applications. With a goal to bring government services to the citizens providing 24×7 conveniences through multi-channel delivery, they are currently serving customers in public and private sectors across Canada and the USA.

The Need

The client wanted to provide a mobile application to citizens of counties in the USA and Canada through which the citizens could submit, edit, and track requests to gain easy and quick access to basic utility services completed from the municipality.   They had a web application that provided this facility and they wanted to extend the facility to mobile users.  They wanted to see the response of the residents to the mobile version of the application and hence they wanted only one module Service Request to be developed under the iOS mobile platform.  Since they did not have internal expertise on Mobile, they took the assistance of Star Knowledge to develop an iPad/iPhone application.

The need was to develop an iPhone mobile app that allows its users to create new service requests, edit the request if it is not yet resolved and look at the resolved requests.

The Solution

With dedicated teams of highly skilled android, iOS, and cross-platform mobile app developers, Star Knowledge has delivered over 400 highly customized mobile apps to clients from a wide range of industries. We follow a strategic mobile app development process, that begins with a thorough client requirement analysis, to deliver highly customized software solutions that meet their business-specifics.

After reviewing all the requirements of the clients, the Star Knowledge team of expert iOS app developers proposed to use Rho Mobile for the iOS mobile app development.  The biggest advantage of using Rho Mobile was to ensure easy portability of the mobile application to different platforms such as iPhone, Android, Blackberry and Windows mobile while retaining the native look and feel of the application.

Since there was a CRM integration, a three-tier architecture was proposed to the client.  Here the backend was CRM and SQL server; Web services were utilized to pull information from the CRM and display.

To ensure a user-friendly UI, the iOS app designers of Star Knowledge worked very closely with the key decision-makers from the Client ‘s end to ensure that the UI matches the required standards.  Finally, the app was built using the following technologies.

• Rho Mobile (version Rhodes-3.1.1)
• Ruby (Language)
• iOS 5.0
• Microsoft Dynamics CRM 4.0 (integrated using default Microsoft Webservices)
• SQL Server 2008

Results & benefits obtained

The key benefits realized by the Client as a result of the successful project include:

• Successful launch of application within a given time frame to meet their go to market strategy
• Customer saved thousands of dollars on rebuilding the app on different platforms

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Star Knowledge provides a full suite of application development services – from consulting and development, to testing and modernizations, and to application support and maintenance – everything under one roof. Get in touch with us to partner with Star Knowledge today.