How Managed IT Service Providers Amplify Business Growth

10 Oct 2019

Since the evolution of business computing, companies often hired external IT support providers to fix things that caused severe downtime. Eventually, businesses found a way to proactively resolve IT challenges, improve reliability & performance, and avoid break-downs by shifting focus on outsourcing IT support services – Mighty Managed IT Service Providers!

Over time, business leaders began subscription-based contracts with external service providers to manage their IT infrastructure & challenges and this led to the rise of Managed Service Providers (MSP) and since then managed services are largely preferred by businesses across various industries.

59% of businesses have transitioned IT Services to MSPs

In the age of digital transformation, Managed IT Services have become a standard for business computing. Since their evolution, MSPs have been helping companies in managing their IT infrastructure, software & hardware configurations, Network configuration, etc. The major reason enterprises hire MSPs is to dedicate complete attention to core business and largely cut their IT maintenance costs.

• Anti-Virus/Anti-Malware Services
• Hardware & Software configuration, implementation & enhancements
• Managed cloud computing services (applications, resources, services)
• Data Backups
• Upgrade/update and repair services
• Network configuration & implementation
• Complete IT monitoring etc.

45% of companies with no MSPs plan to partner with one

Reasons companies hire Managed IT Service Providers like us

• Focus on core business
• Management of day-to-day IT
• Amplified business growth
• Adherence to security best practices
• 24/7*365 monitoring & maintenance services
• Proactive problem resolution
• Reduced risk
• Customized solutions
• Controlled costs

How Managed IT Services Work: SLAs

Service Level Agreements (SLAs) form the very first relationship between a managed service provider and a customer. An SLA defines the responsibilities & duties an MSP is going to provide. The document explains which IT services the MSP will provide, liability protection, payment structure, and standards of performance. It constitutes the terms of complete managed IT services including the infrastructure & hardware covered.

Types of Managed IT Services MSPs Provide:

With fast-changing business computing, IT consultants/cloud consultants are providing some type of managed services to their clients. Studies reveal, 3 out of 5 businesses are offering some type of managed services to their end-users. The different types or categories of Managed Service Providers based on the unique IT requirements are:

• Managed Infrastructure & Networking

If you’re a large business then you can outsource the management of WANs, LANs & other aspects of your computing systems from MSPs. They smoothly manage your hosting, data backups, etc. allowing you to significantly reduce cost in operating your data centers. Here’s what more they can help you with:

• Mobile Networking
• Cloud infrastructure management
• Managed print services
• Onsite infrastructure setup etc.

• Managed Security

With Managed Security Services, MSPs help in seamless & on-time upgrades remotely. Managed security services are meant to make your IT systems safer. MSPs provide a range of risk prevention and security management services to help businesses away from malware & cyber-attacks. From anti-malware software to hardware-software compatibility, everything is completely managed for you at a cost lower than you would spend after encountering a security breach.

• Managed Communication Services

Managed communication services mean to let you have a managed call center. MSPs merge your data, voice, and video services into one IP as part of the IT communications management package. With this managed service, organization members can securely communicate with each other one-on-one or get into a multi-party conversation from various locations and devices.

• Software-as-a-Service (SaaS)

The growth of cloud & SaaS has led to wider business opportunities. A managed service provider offers software your business can subscribe to, for unlimited access to the service over a fixed subscription fee. SaaS can either be access to the provider’s software or a third-party developer. With SaaS managed services your business can benefit from the remote updates and security patches anytime.

• Managed Support Services

Managed Support services are the most common type of managed services. The goal of Managed IT support is to enable an organization’s IT staff to resolve problems swiftly. These services include an IT help desk or remote support center to help the staff members resolve issues quickly by contacting the remote IT support center. MSPs ensure uninterrupted business operations and ensure that all your IT issues are resolved in-time.

• Managed Cloud Infrastructure

With a vast number of businesses running on the cloud, it is important they have proper cloud management. There are MSPs like us who offer exclusive managed services for your unique cloud infrastructure to help you protect against data losses, security threats, and cost-consuming downtimes. Cloud-managed service providers extensively support your cloud environment and ensure you’ve got continuous business operability.

Benefits of Hiring a Managed IT Service Provider

• Continuous and consistent support
• Flexibility and Sclability
• High ROI
• Reduced operational costs
• Predictable monthly budgets
• Greater security
• Stable IT infrastructure – On-premises or cloud
• Compliance issues are offloaded

Star Knowledge Managed IT Services

Managed IT Service Providers are proactively outsourced by companies due to their on-demand outsourcing model where businesses work as per the SLAs and pay only for the services they use. Star Knowledge, as a leading MSP provides managed services you can trust. Our professional managed IT services for small businesses to large enterprises ensure services are performed on a high-level.