Service Request and Permission Management App

Client Goal 

The client aimed to streamline internal operations by creating a centralized application that would allow police stations and authorized users to submit various service requests. The solution needed to manage permissions for accessing sensitive data, equipment requests, media files, leave applications, uniform requisitions, and expense approvals — all within a secure and role-based framework. 

Challenges Faced 

The client’s existing processes were fragmented, requiring manual coordination across multiple departments. Sensitive data requests had to be carefully controlled, but without a centralized system, maintaining oversight and ensuring compliance was difficult. Approvals for different requests often involved multiple stakeholders, leading to delays. Additionally, timesheet tracking and payroll integration were handled separately, creating inefficiencies and risks of errors in reporting. 

Our Approach / Contribution 

We developed a Power Apps solution with a robust multi-form setup and role-based access control. This ensured only authorized users could initiate requests, while workflows routed each request to the appropriate division for single or multi-level approval. Post-approval, notifications were automatically sent to the respective owners for timely action. 

We also integrated the client’s timesheet system into the application. Users could submit timesheets via desktop or mobile, with built-in approval workflows. Once approved, the timesheet data was seamlessly transferred to the client’s custom payroll software, ensuring accuracy and efficiency in payroll processing. 

Solutions Delivered 

• Centralized Power Apps application for managing multiple service requests 

• Role-based access permissions with granular controls for sensitive data requests 

• Automated workflows supporting both single and multiple approvers 

• Multi-form setup tailored to request types (leave, uniform, expenses, equipment, etc.) 

• Integrated timesheet submission and approval workflow 

• Direct integration with payroll software for seamless processing 

• Mobile and desktop compatibility for improved user accessibility 
  
  

Business Outcomes / Results 

• Enhanced operational efficiency by consolidating service requests into a single platform 

• Strengthened data security through granular role-based access control 

• Reduced approval turnaround time with automated workflows and notifications 

• Improved accuracy in timesheet submissions and payroll calculations 

• Greater accessibility with both desktop and mobile compatibility 

• Standardized processes across departments, improving accountability and transparency 
  
  

Conclusion / Impact 

The solution transformed the client’s service request management by moving away from fragmented, manual processes to a secure, automated system. With centralized workflows, role-based controls, and payroll integration, the client now benefits from faster approvals, streamlined operations, and improved data accuracy across critical functions.