Microsoft 365 Support for Professional Services Firms

Client Goal 
The client wanted to transition from a limited GoDaddy-hosted Microsoft 365 environment to a fully managed, secure tenant. Their objectives included gaining reliable technical support, improving email and tenant security, streamlining user management processes, and receiving proactive recommendations aligned with Microsoft best practices. 

Challenges Faced 

• The existing GoDaddy-hosted Microsoft 365 setup offered limited support and lacked advanced security features. 

• Manual onboarding and offboarding processes were time-consuming and prone to errors. 

• Tenant monitoring, phishing alerts, and security posture management were not effectively addressed. 

• The client needed expert guidance to adopt modern security and IT management practices without disrupting daily operations. 
  
  

Our Approach / Contribution 
Star Knowledge executed a seamless migration from the GoDaddy-hosted Microsoft 365 tenant to a fully licensed Microsoft 365 environment. Following migration, the client was transitioned into our MSP support model, enabling proactive incident management and day-to-day support. We implemented automated workflows for employee onboarding and offboarding using Power Automate to reduce manual intervention. Security posture monitoring was enhanced through phishing alert management, weekly tenant reports, and recommendations for Microsoft Sentinel and Defender XDR. We also advised on implementing NinjaOne as a comprehensive RMM solution to improve overall IT management. 

Solutions Delivered 

• Migration from GoDaddy-hosted Microsoft 365 to a fully licensed Microsoft 365 tenant. 

• MSP-managed support with daily ticket handling and incident resolution. 

• Automated onboarding and offboarding workflows using Power Automate. 

• Phishing alert monitoring and tenant security posture reports delivered weekly. 

• Recommendations and guidance for Microsoft Sentinel, Defender XDR, and NinjaOne RMM adoption. 

• Continuous advisory support aligned with Microsoft best practices. 
  
  

Business Outcomes / Results 

• Enhanced Security: Tenant monitoring and phishing alert management improved overall security posture. 

• Operational Efficiency: Automation reduced manual workload for HR and IT processes. 

• Reliable Support: MSP model ensured timely resolution of incidents and seamless IT operations. 

• Proactive Recommendations: Weekly security and operational insights enabled better decision-making. 

• Scalable IT Management: The client is now equipped with best-in-class tools and processes for future growth. 
  
  

Conclusion / Impact 
The transition to a fully managed Microsoft 365 environment enabled the client to achieve stronger security, streamlined operations, and proactive IT management. The solution provides ongoing support and operational efficiency while preparing the organization for scalable growth and modern workplace practices.