Managed Services on Demand for Microsoft 365

Client Goal 
The client aimed to transition from Google Workspace to Microsoft 365 to achieve centralized collaboration, improved user support, and enhanced security. They required a partner to modernize their IT environment, strengthen their security posture, and streamline ongoing user support. 

Challenges Faced 

• Multiple domains and fragmented collaboration environment from Google Workspace. 

• Low Microsoft Secure Score (35%) indicating potential security vulnerabilities. 

• Outdated antivirus solutions and inconsistent endpoint protection. 

• Limited internal capacity to manage user requests, incidents, and proactive security monitoring. 

• Need for voice calling setup management and smooth onboarding to Microsoft 365 features. 
  
  

Our Approach / Contribution 

Star Knowledge managed the full migration of multiple domains from Google Workspace to Microsoft 365, ensuring a seamless transition and minimal disruption to operations. Post-migration, we implemented a proactive managed services model, handling user requests, incidents, and security monitoring. Weekly reports on sign-in logs and actionable security recommendations were provided. Security improvements were guided by Microsoft best practices and recommendations, and endpoint and Office 365 protection were consolidated under Microsoft Defender. 

Solutions Delivered 

• Migration of multiple domains from Google Workspace to Microsoft 365. 

• Proactive managed services for user requests, incidents, and operational support. 

• Weekly security reports with actionable recommendations. 

• Microsoft Secure Score improvement from 35% to 70%. 

• Microsoft 365 voice calling setup and number allocation management. 

• Upgrade and consolidation of antivirus and endpoint protection using Microsoft Defender for Office 365 and Endpoint. 
  
  

Business Outcomes / Results 

• Enhanced Security: Strengthened security posture with improved Secure Score and consolidated antivirus solutions. 

• Operational Efficiency: Streamlined user support and proactive management reduced downtime and manual intervention. 

• Cost Optimization: Eliminated third-party antivirus costs by leveraging Microsoft 365 built-in capabilities. 

• Centralized Collaboration: Seamless transition from Google Workspace enabled unified communication and collaboration across all users. 

• Improved Governance: Ongoing monitoring and reporting ensured compliance and operational visibility. 
  
  

Conclusion / Impact 
The managed services engagement empowered the client to modernize their collaboration environment, improve security, and streamline ongoing support. By leveraging Microsoft 365 best practices and proactive monitoring, the client now operates in a secure, efficient, and centrally managed digital workplace.