Client Overview
A major hospitality enterprise headquartered in Chevy Chase, Montgomery County, Maryland, contacted Star Knowledge seeking a trusted partner for a full Microsoft 365 Tenant-to-Tenant Migration.
With 5,000+ employees across hotel properties, regional offices, and corporate teams, the client relied heavily on Microsoft 365 services including Intune, SharePoint, Exchange, Teams, and OneDrive—all of which required a complete migration to a new tenant.
Industry: Hospitality
Location: Montgomery County, Maryland (Chevy Chase, MD), USA
Company Size: 5,000 employees
Services Used: Microsoft 365 Tenant-to-Tenant Migration, Exchange Online Migration, Teams Migration, SharePoint Migration, OneDrive Transition, Intune Migration, Identity & Security Alignment
Business Challenges
The client required a secure, high-volume tenant migration without interrupting guest services, reservations, hotel operations, or internal communications.
Key challenges included:
- 5,000+ users across multiple departments and time zones
- Heavy daily reliance on Teams for staff coordination and guest-service communication
- Critical device management tied to Microsoft Intune
- Strict hospitality data privacy and operational compliance standards
- Risk of downtime impacting front-desk operations and guest experience
- Need for seamless re-provisioning of identity, licensing, and policies
- Large volumes of SharePoint and Teams content needing accurate mapping
This migration required absolute precision and zero downtime.
Star Knowledge’s Approach
Team Allocation & Expertise
A specialized team of Microsoft-certified architects, tenant-migration engineers, and Intune specialists led the project, bringing extensive enterprise hospitality experience.
Process & Tools
- Conducted a comprehensive tenant assessment
- Mapped user identities, licenses, endpoints, and security configurations
- Executed a pilot migration for 100 users to validate tool performance and data mapping
- Used a hybrid toolset including:
- Microsoft Native Migration Tools
- Third-party Teams and SharePoint migration platforms
- Applied ISO 9001 and PMI-based project management for predictable execution
- Used phased migration waves to avoid disrupting hotel peak-operation hours
Risk Mitigation
- Real-time monitoring dashboards for every workload
- Backup and rollback capability for all 5,000 mailboxes
- Weekend migration cutover to minimize operational impact
- Continuous coordination with corporate IT and regional tech leaders
- Endpoint policies validated before Intune re-enrollment
Results
- 5,000 users migrated across Exchange, Teams, SharePoint, OneDrive, and Intune
- Zero downtime across all hotel operations
- Successfully migrated 4.8 TB of collaboration content
- 100% Teams channel, file, and chat history retention
- Smooth re-enrollment of all Intune-managed devices
- Strengthened identity and Zero Trust configurations
- Reduced IT escalations by 30% after transition
- Improved collaboration and data governance across regions
Client Testimonial:
“Star Knowledge handled our complex tenant migration with precision. No downtime, no data loss — and their communication was exceptional from start to finish.”
— Director of IT, Hospitality Client
Security, Compliance & Governance
- Configured Zero Trust identity and access policies
- Standardized role-based access for hospitality teams
- Implemented consistent DLP and retention policies across all sites
- Ensured secure guest-service data flow under Microsoft best practices
- Verified compliance with hospitality-industry security needs
Post-Migration Support
- 30-day post-migration monitoring and issue resolution
- 24/7 global support across U.S., India, and EMEA time zones
- Admin training for identity, Intune, and Teams governance
- Delivered full documentation, tenant diagrams, and policy mapping
Key Takeaways
- Complex tenant-to-tenant migration delivered flawlessly
- No disruption to hotel operations or guest services
- End-to-end security, compliance, and identity alignment
- Demonstrated Star Knowledge’s proven expertise in enterprise hospitality migrations
- Reinforced our position as a trusted Microsoft Cloud Partner for high-scale organizations
Planning a large-scale Microsoft 365 tenant-to-tenant migration?
Star Knowledge ensures a secure, seamless transition — with no downtime.
Talk to our certified Microsoft 365 experts today.
Our Related Posts
Fixing Missing SharePoint Customizations after Migration
The client is a transportation consulting firm located in the USA…
Office 365 & SharePoint Customization for a Healthcare Firm
The client is a healthcare consulting firm in the USA providing innovative solutions and technology expertise…
Intranet for a Strategy Design Organization
he client is a mid-sized Managed IT Service Provider in Chicago, USA…
Sorry, the comment form is closed at this time.