Global Medical Device Co. – Skype & Teams Remote Support
06 March 2023
A leading MSP who needed help in providing services to a leading global medical device manufacturer with teams across the globe who was a Microsoft shop and had been using Skype for Business for communications.
The client was looking at setting up a 24×7 support team for their internal users who were using Skype for Business and integrated with PSTN calling services for their support agents. The client often faced issues with PSTN services and required 24×7 support for ensuring smooth operations. Further, the client needed help migrating from Skype for Business to Microsoft Teams in a phased manner.
The client had several PSTN service providers integrated for their on-premises Skype for Business setup and had 3 domain controllers. Further, a few users were already on Microsoft Teams and PSTN integration via Direct Routing was underway. The client had remote teams that needed help migrating from Skype for Business to MS Teams with extensive planning and support to ensure a smooth Transition.
Star Knowledge proposed to set up L2/ L3 support teams with expertise in managing MS Teams and Skype for business integrations and services. The support team provided round-the-clock 24×7 support services for global teams remotely while monitoring existing infrastructure setup.
We participated closely with the end customer’s IT Support teams to review, plan, and rollout the strategy and execution plan for the adoption of Microsoft Teams which also included the setup of Microsoft Teams and integration with Direct Routing Plans with a third-party carrier and SBC.
The entire Skype of Business to Microsoft Teams migration was targeted to address 24000 users across the globe and was achieved over a period of 12 months.
Benefits Got from Hiring Our Virtual Teams
- Reduced cost of recruitment and training
- Maximized operational efficiency with minimal disruptions
- Access to global talent providing 24×7 support services via email, phone, and chat
- Increased margins and better ROI and coverage
- Reduced employee turnover
- Training for end users to adopt teams
- Support for Direct Routing setup and integrations
- More effective management and governance on Teams
- Microsoft Office 365
- Microsoft Teams
- Skype for Business
- Direct Routing and SBC
- Atlassian JIRA
- Service Now
Are you looking to setup Remote Microsoft 365 Managed Services teams? Star Knowledge can support your business with our expert consulting and managed services offering that can help you set up virtual teams with technology-specific niche dedicated developers. Contact us to explore our Team-as-a-Service engagement model and scale up your team in less than 5 days.